Terms and Conditions

Terms and Conditions

Terms & Conditions

Play toys make shopping simple and enjoyable so we don't have too many terms & conditions of use. 

If you have any queries or need assistance of any kind, please contact Lyn or Jenna on info@playtoys.co.za and we will gladly be of assistance. You will also find friendly and experienced assistants in any of our stores should you wish to contact them during trading hours. 

Delivery policy

We're proud to offer free delivery on all orders over R 499 to any destination in South Africa. On small baskets under R 499, we offer standard delivery in 2 to 5 working days at a cost of just R 100.

When you place an order on this site you will be asked for a physical address that is normally occupied during office hours. 

Once we have received your payment, your order will be dispatched with the courier. We will email you a waybill number so that you can track your parcel. It is easy as that!


You have the option of making payment with a Visa or Mastercard or by doing an electronic bank transfer directly into our account. Please do not deposit cash as a fee will be applicable.


We do hope that you love your purchase. However, should you not be completely satisfied, we will provide you with the option of exchanging for some other item providing the following conditions are met:

Notify us within 14 days of the purchase, in writing at info@playtoys.co.za, with your reasons of return.  The products/s must be unused and in the original packaging and in the same condition as you received them.  Goods must returned to Play Toys, Shop 2A Blubird Centre, Athol-Oaklands Rd, Birnam, JHB  Tel: 011 786 0095 (we recommend that you return via courier service). Once we have received your return and the above conditions have been met we will send you your exchanged item.

Faulty Product

We have carefully chosen an offering of quality products however it does occasionally happen that a piece or part of a product is faulty or missing. Please notify us in writing within 14 days of the purchase and we will immediately replace the part or item or refund if necessary.


Enjoy the magical experience of browsing through our beautiful selection of toys, arts & crafts and gift offerings.